Covid-19 Business Impact Update – 24/03/2020

We wanted to update you on steps we are taking to keep our team members and business partners safe, whilst continuing to support our customers.

Our Sandford depot will remain open for essential services only, with skeleton staff. We will operate to government guidelines including all social distancing and hygiene recommendations.

If you are visiting our depot please telephone 017683 41400 in advance of arrival.

Spare Parts

Firstly, we can confirm that our parts operation remains focused on delivering first class customer service. Our parts stock holding is extremely strong meaning availability is as good as ever, for now our supply partner routes are open and we continue to be replenished with stock as required.

All our parts delivery partners have devised safe methods of delivery including removing the need to sign for packages and replacing with safer options such as photo capture proof of delivery.

We will also make provisions for those who need to collect their emergency parts only, direct from are depot. We will ensure safe methods of working that include a 2m separation from staff and other customers, hand sanitiser will be available at our parts counter. If you are experiencing any symptoms at all please do not come to our office and opt for the delivery service instead.

Telephone 017683 41400, alternatively email parts@t-and-b.co.uk.

Maintenance & Service

We are still able to offer a full repair and maintenance service with a reduced team. We will ensure safe operating at all times including 2m separation from colleagues and customers.

Telephone 017683 41400, alternatively email serviceadmin@t-and-b.co.uk.

Paul Taylor, Director of After Sales, is available to take any out of hours support calls. Telephone Paul on 07733 006569. Email paul@t-and-b.co.uk

Machine Sales

Ian Burton, Director of Sales, is available to answer any sales enquiries you may have. Email ian@t-and-b.co.uk or telephone 07917 397346

Accounts and General Office Support

A member of our team will be available to take your call, answering any general queries you may have, Please telephone 017683 41400 or email h@t-and-b.co.uk

The health and safety of our staff and customers is our number one priority. Taylor & Braithwaite will continue to follow all government guidelines and will communicate any changes to our services in the coming days/weeks should they occur. We thank you for your continued support.

Ian Burton – Director
Paul Taylor – Director
Taylor & Braithwaite